FAQs

WHAT IS THE CURRENT ESTIMATED WAIT TIME?

The current estimated wait time can be found at the top of every page. The listed wait estimate changes depending on how many orders we have, but we track the wait estimate given at the time each individual order was placed. While we do try to keep wait times to a minimum, the wait time is only an estimate and is subject to change due to unexpected delays. We do not guarantee wait times, shipping dates or delivery dates. 

HOW CAN I CONTACT YOU?

You can message us on Instagram @mistys_dog_gear or email us at mistysdoggear@gmail.com .

CAN YOU TAKE MY ORDER THROUGH MESSAGES?

To keep orders organized and work efficiently, we are unable to take orders through messages.

DO YOU DO RUSH ORDERS?

We occasionally offer rush orders. Check our Rush Order listing on the Custom Products page to see if we have any spots available!

DO YOU SHIP ORDERS INTERNATIONALLY?

Yes, we offer worldwide shipping. Note: Customer is responsible for any customs fees, taxes, additional postage etc. upon arrival to the destination.

CAN I CHANGE MY SHIPPING ADDRESS?

Yes, if you need to change your shipping address, please notify us as soon as possible. We must have your updated shipping address before your order is completed.

DO YOU OFFER RETURNS/ CANCELATIONS/ REFUNDS?

Returns, cancelations and refunds are reviewed on a case-by-case basis. We do not offer returns or refunds on items that have been made as specified on your order form.

DO YOU DO GIVEAWAYS/ DONATIONS/ DISCOUNTS/ TRADES?

Generally, no. We are in extremely high demand for custom orders and get too many requests for free or discounted gear to keep things fair. We do occasionally run sales.